Shipping policy
Shipping Policy
Last updated: June 2026
Overview
At totally ’armless, all products are made-to-order and fulfilled through a print-on-demand manufacturing process.
This means your item is produced specifically for you after your order is placed.
We work with third-party production and logistics partners to manufacture and ship orders from different international locations depending on availability, efficiency, and destination.
Processing Time
All orders require a production period before dispatch.
Processing times vary depending on product type and demand but typically range between:
- 3–10 business days for production and fulfilment
During peak periods or high demand, processing times may be longer.
Once your order has been produced and prepared for shipment, you will receive a dispatch confirmation email.
Shipping Times
Estimated delivery times begin once your order has been dispatched:
- UK: 2–5 business days
- Europe: 3–21 business days
- USA & Canada: 3–21 business days
- Rest of World: 6–21 business days
These timeframes are estimates only and are not guaranteed.
Delays may occur due to:
- customs processing
- carrier delays
- local postal disruptions
- international logistics routing
- peak seasonal demand
International Shipping
We ship worldwide.
Orders may be fulfilled and shipped from different countries depending on production and logistics availability.
This may result in shipments being delivered in separate packages if multiple items in your order are fulfilled at different locations.
Tracking Information
Where available, tracking details will be provided once your order has been dispatched.
Tracking may take 24–72 hours to update after dispatch depending on the carrier.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees once the shipment reaches your country.
These charges are not included in your order total and are the responsibility of the customer.
We are not responsible for delays caused by customs clearance processes.
Lost, Delayed or Stuck Shipments
We are not responsible for delays once an order has been handed to the shipping carrier.
If your order appears significantly delayed or missing, please contact us at:
hello@totallyarmless.com
We will assist in investigating the issue with the relevant carrier or fulfilment partner.
Incorrect Shipping Information
It is the customer’s responsibility to ensure that all shipping details are entered correctly at checkout.
We are not responsible for:
- orders shipped to incorrect addresses provided by the customer
- delays caused by incomplete or inaccurate information
If you notice an error, contact us immediately and we will attempt to update it before dispatch where possible.
Shipping Liability
Once an order has been transferred to the shipping carrier, risk of loss and delivery responsibility passes to the customer.
Contact
If you have any questions about shipping or your order, please contact: