Refund & Returns Policy

Last updated: June 2026

Returns & Refunds

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

All items are made-to-order and produced specifically for each customer through a print-on-demand manufacturing process. We do not offer size or style exchanges as part of this process, and we encourage customers to check sizing and product details carefully before ordering. This does not affect your statutory rights. In the event of any inconsistency, our Terms of Service will take precedence except where overridden by applicable consumer law.

To start a return, please contact us at hello@totallyarmless.com with:

• your order number
• a description of the issue or return request
• photographs if the item is faulty or damaged

If your return is approved, you will be provided with return instructions and the return address. Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Items returned without first contacting us will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately at hello@totallyarmless.com if:

• your item is defective
• your order arrives damaged
• you receive the wrong item

We’ll review the issue and work to resolve it as quickly as possible.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must be unworn, unused, with tags, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@totallyarmless.com.